New River Valley Pediatrics located in Radford
and at the Carilion New River Valley Medical Center
has been recognized by the National Commission on Quality AssuranceTM (NCQA) as a Patient-Centered Medical Home (PCMH).
The Patient-Centered Medical Home program reflects the input of the American College of Physicians(ACP), American Academy of Family Physicians (AAFP), American Academy of Pediatrics (AAP) and American Osteopathic Association (AOA) and others in the extension of the Physician Practice Connections Program.
PCMH recognition involved verifying that New River Valley Pediatrics has physicians available all hours of every day, that it is reachable by phone at all hours, that each of it’s patients is assigned an individual physician who is personally responsible for that patient’s care, and that same day appointments are available for acutely ill patients on a continuing basis.
The pediatric practice had to verify that it conforms to quality standards of care for a variety of categories of patients such as well children, asthmatics, developmentally delayed, hyperactive, acutely injured, significantly infected, and newly born individuals. It had to demonstrate practice as a team, utilizing clerical/reception staff, nurses, and physicians or assistants to deliver quality service to the patient. It had to emphasize healthy lifestyles and behaviors. It demonstrated that it does not discriminate against minority groups, used electronic prescribing and other digital media, promoted self-care and full utilization of community resources whenever needed and solicited patient and family input and suggestions. It showed that it used and tracked referrals when indicated and coordinated the care rendered to the patient.
And finally the practice demonstrated continuous evaluation of its performance and ongoing efforts to improve it. New River Valley Pediatrics will have to recertify as a Patient Centered Medical Home annually.